Security & Privacy
Your information deserves the same care as your health.
Urology Health is committed to maintaining the privacy and security of the information used to deliver your care.
Privacy and security are part of patient care
Urology Health handles health-related information, including protected health information when applicable, in accordance with HIPAA and other applicable laws.
Respect for your information
We use patient information to provide healthcare services, coordinate care, process payments, and operate the Urology Health platform.
No sale of user information
Urology Health does not sell user information to third parties. Information may be shared when needed to support care and platform operations.
Account confidentiality
Your account is personal. Protecting your password and preventing unauthorized access are important parts of keeping your information secure.
Healthcare-grade privacy and security
Independent standards and healthcare privacy requirements help guide how we protect patient information.
HIPAA Compliant
Urology Health complies with the Health Insurance Portability and Accountability Act (HIPAA), including applicable Privacy, Security, and Breach Notification Rules and administrative, physical, and technical safeguards.
SOC 2 Certified
Our security controls are assessed against the SOC 2 trust services criteria relevant to security, availability, processing integrity, confidentiality, and privacy.
How we approach information protection
Security is a shared responsibility across the technology, people, policies, and partners involved in delivering virtual care.
Protected health information
When Urology Health collects, processes, or transmits protected health information in connection with care, that information is handled under applicable privacy and healthcare requirements.
Purpose-limited use
Information is used to support medical care, care coordination, payment, platform operation, and other uses described in our Privacy Policy and Terms & Conditions.
Service partners
Urology Health may work with third-party services that support medical records, treatment, billing, payment, telehealth, and platform functionality.
Privacy obligations
We are required by law to maintain the privacy and security of protected health information and to notify affected individuals when a reportable breach occurs.
Responsible access
Patients should keep passwords confidential, use their own accounts, and avoid allowing others to access their Urology Health credentials.
You have choices about your health information
Our Notice of Privacy Practices explains your rights and how health information may be used or shared.
- Request a copy of your medical record
- Ask to correct your medical record
- Request confidential communications
- Ask us to limit certain uses or disclosures
- Request a list of certain disclosures
- File a privacy complaint without retaliation
Simple steps help keep your account private
Security also depends on how you access and use your account.
- Use a strong, unique password
- Do not share your password or allow others to use your account
- Sign out after using a shared device
- Review messages and requests before sharing sensitive information
- Contact us if you believe your account has been accessed without permission
Learn more about how your information is handled
Review the policies that govern Urology Health or contact us with a privacy or security question.