Get seen without the wait
Virtual
Telehealth
Visit
A smarter first step for urology concerns
Skip the guesswork and the discomfort of putting it off. Start with a conversation that helps you understand what is going on with your bladder and which treatments are worth pursuing.
- Get treatment from licensed providers who specialize in urology care
- Support for bladder leaks, urgency, frequency, overactive bladder, UTIs and interstitial cystitis
- Referral when in-person evaluation is the right move
Simple ways to pay
- Pay with your insurance
- Or maximum out of pocket is $120
- Insurance, FSA/HSA, and credit card payment options
- Mail-order lab testing available for your convenience
- Referral to a local lab or pharmacy if needed
- All available from home
Telehealth visit for your Urology Concerns
Low-pressure way to talk about bladder symptoms, understand what may be causing them, and get a treatment plan without waiting
Symptom Checker
- We start with listening
- We build a complete picture of your urology and pelvic health before you ever meet with a provider
- We create a program specific to you
Provider Visit
- Connect by video with a licensed provider who specializes in urology and pelvic health care
- The provider reviews your symptoms, medical history, and goals, so your visit starts with answers
Treatment & Care
- Start a personalized urology and pelvic health plan with clear next steps
- Medication when appropriate
- Referral guidance if in-person evaluation is ever needed
Reasons to book a urology telehealth visit
A virtual visit is a quick and convenient way to talk through your urology and pelvic health symptoms, get real answers, and decide whether home-based treatment, testing, or in-person care is the best next step.
- You are leaking urine, rushing to the bathroom, going more often or waking at night to pee
- You keep getting UTIs or have burning, pressure, or bladder pain
- You are not sure whether to start with bladder training, pelvic floor strategies, medication, or an in-person evaluation
- You have been living with your symptoms, using pads, seeking out bathrooms and are ready for treatment
- You want a provider to review your bladder concerns and explain your options in plain language
Start with a conversation
Tell us what has been happening with your bladder and pelvic health. We will help you understand whether a telehealth visit, our Bladder Health Program, a specialist referral, or another care step is the right fit.
What patients often ask about
Telehealth is best for non-emergency care questions and planning. If symptoms are severe or sudden, seek urgent medical care.
What can we treat?
We can treat a wide array of urology issues, such as leaking pee to total loss of bladder control, urinary incontinence (UI), overactive bladder (OAB), urinary tract infections (UTIs), interstitial cystitis (IC), and a few other bladder concerns.
Who can use Urology Health?
Virtual urology care, focused on bladder treatment, is available to eligible adults and is a good fit for anyone looking for convenient, ongoing care.
- Available for women 18 and older
- Ideal if you do not currently have a primary care provider or cannot find a provider in your area
- Helpful if you want more consistent or convenient access to care
- A good option if it is hard to get in-person appointments
Who are the licensed providers at Urology Health Medical Group?
You will work with experienced, licensed doctors and nurse practitioners trained to deliver high-quality care virtually.
- Providers specialize in women’s health, internal medicine, urgent care, and related fields
- Experienced in building long-term relationships with patients
- Trained by industry experts with over 30 years of experience
- Focused on whole-bladder care, including physical and mental health
Can I schedule a telehealth visit now?
Of course. Urology Health has providers available when you have time to schedule a visit. We also have a full self-service Bladder Treatment program where you can get real results in less than 12 weeks. Click here to log in.
What should I expect during my first visit?
Your first telehealth visit focuses on understanding you, your bladder, and your goals. Our licensed providers will design a customized treatment plan, based on our comprehensive questionnaire combined with Urology Health’s over 30 years of expertise.
- Meet by video, where we verify your identity
- Review your medical history, concerns, and goals
- Get a personalized care plan with clear next steps
- Discuss any lab results, images, or documents you have uploaded
- Receive follow-up support from your care team after the visit
How can I do this from home?
Urology Health is designed to give you meaningful bladder care from home, through our Bladder Treatment program, mail-order labs, network of pharmacy options, and products designed to benefit you.
- Meet with your provider by video
- Receive a specialized Urology Health Bladder Kit. Our national mail-order lab provider accepts most major medical insurance plans.
- Connect with us via the Urology Health app to message your provider, view lab results, track your progress, and more.
How does virtual bladder care work with in-person care?
Your provider and bladder team may help coordinate in-person care when it is needed, so you are never on your own.
- Get referrals for labs, imaging, specialists, or vaccinations
- Connect to in-network providers and facilities
- Get help coordinating appointments and next steps
- Review results with your care team and add them to your care plan
Who is my care team?
Your bladder team supports you between visits, helping coordinate care and making it easier to stay on track.
- Includes care navigators, wellness coaches, and licensed providers
- Helps with vitals tracking, lab orders, and referrals
- Answers questions and provides guidance between visits
- Support team members can answer questions or technical concerns
Can I get a prescription?
Yes, your provider may prescribe medications to treat your bladder concerns when appropriate. Urology Health prescribes medication only when necessary, based on a comprehensive medical history, telehealth evaluation, and the provider’s medical expertise.
- You will be asked to provide a valid driver’s license or passport to verify your identity.
- Urology Health does not prescribe any controlled substances.
How do you handle labs?
Your provider may order tests and help coordinate everything you need to complete them. Our recommendation is to utilize our national mail-order lab provider, who accepts insurance, to complete your test within the comfort of your home.
You will receive a link after your visit with more information. Your test kit will include instructions for the urine or oral culture with a pre-labeled return package. Once mailed back to the lab, results are available in the Urology Health app within 48-72 hours.
What happens if I need to speak with a doctor right away?
If you need immediate care for an urgent or emergent concern, please seek care from a local in-person provider, urgent care, or emergency room. For a non-emergency issue, click to schedule a telehealth visit. Urology Health has providers working to help you with a wide variety of bladder concerns.
Can I use my health insurance?
Yes, you can use your medical insurance. We also accept HSA and FSA cards. Check our insurance list to see if Urology Health is participating with your medical insurance.
During onboarding, you will be asked to input your insurance information. As part of the insurance verification process, a cost estimate will be provided to you. This does not guarantee your medical insurance will approve coverage for services, and it does not represent a price guarantee. The actual amount you pay may be higher or lower than the estimate, based on the final determination from your medical insurance.
How is my medical insurance co-pay and deductible calculated?
Urology Health uses your insurance information to electronically reach out to your insurance to provide your co-pay, deductible, and/or co-insurance before each telehealth visit. This is called an eligibility check. The results from your medical insurance are shown as a cost estimate.
Depending on the type of insurance you have, you may be asked to pay your co-pay, deductible, and/or coinsurance.
Urology Health does not calculate insurance costs. We are dependent on the medical insurance’s accuracy. If you have questions about your eligibility or cost estimate, please contact your medical insurance directly.
What if my medical insurance cannot be processed?
During onboarding, if your eligibility cannot be verified, the resultant screen will provide two options to move forward. Our goal is always to get everyone who is interested started with the program and into a telehealth visit quickly. This is why we offer multiple payment options. Simply select the credit card, FSA, or HSA payment option. You can always submit a claim directly to your insurance after the visit.
If you would like to utilize your insurance, contact our support team. The Urology Health Care Navigators will assist you with medical insurance eligibility, benefit, or cost estimate concerns. This process may take up to 72 hours. We appreciate your patience while we partner together to resolve your medical insurance concerns.
Do I need an authorization?
Coverage depends on your medical benefit as outlined by your insurance. If your insurance requires authorization, Urology Health will help submit for the authorization. This process may take up to 48 hours. Please be patient as we diligently push to obtain a response from your medical insurance. There is no guarantee your medical insurance will approve the authorization.
If you want to be seen right away, you have the option to select a credit card payment option.
What if Urology Health is not participating with my insurance?
Urology Health accepts several types of payments, including HSA and FSA options.
What is the refund process?
You may request a refund by contacting support. Please note Urology Health does not provide refunds for a completed visit, whether or not your provider prescribed medication. Urology Health does still charge for no-shows. It is important to reschedule your visit if you have any conflicts, even last minute.